Regional Edge Incident Notification for F5 Distributed Cloud Services in Brazil (SP4) - INC-20250522-308

The F5 Distributed Cloud team has verified that network connectivity remains stable and fully operational. The hardware replacement will be scheduled during a future maintenance window, with details provided in advance. We will now consider this incident resolved. If you continue to experience any issues, please don’t hesitate to reach out to F5 Support for assistance.

The F5 Distributed Cloud team is still working on the restoration of the Brazil Regional Edge. Currently, the replacement of the faulty hardware is in transit and it will take another 24 hours for the process to be completed.

And with the implemented fix in place, we can confirm that the services remain stable and operational. We are actively monitoring and will provide more updates as they become available.

The F5 Distributed Cloud team has successfully implemented the fix that was impacting to Brazil Regional Edge and we will continue the proactive network monitoring ensuring our services are performing as expected
If you're experiencing any service degradation, please contact our support team to follow up accordingly

The F5 Distributed Cloud team has identified a performance degradation issue isolated to Brazil Regional Edge, and is actively working to implement the fix. We are committed to resolving this with urgency to minimize the impact on our customer services. We will provide further updates as more information becomes available. We appreciate your patience and understanding

This advisory is to inform you that we are currently investigating reports of service degradation affecting to Brazil.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 7:06 PM UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.