F5 Distributed Cloud - Service Interruption in Customer Edge (CE) - INC-20250605-320

This incident has been resolved.

The F5 Distributed Cloud team has validated and confirmed the issue that affected Customer Edges (CEs) is resolved and the services remain fully operational. We will be actively monitoring to ensure our services are performing as expected. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

The F5 Distributed Cloud team is actively working on recovering all effected Customer Edges (CEs), root cause is identified and the fix is deployed. We will continue to provide further updates as more information becomes available.

F5 Distributed Cloud support team has detected security service restarts in the Distributed Cloud Console that might interrupt the production traffic and other services to you. We are currently working to restore the service at the earliest. We shall provide further updates as they become available.

This advisory is to inform you that we are currently investigating reports of service degradation affecting customer edges (CE).

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 8:37 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.