F5 Distributed Cloud - CDN Logs issue - INC-20250609-328

The F5 Distributed Cloud team has confirmed that that the issue with the Distributed Cloud CDN access logs and CDN alerts has been resolved. All other services remain fully operational. If you have any questions or concerns, please feel free to reach out to our support team. This incident has been resolved.

The F5 Distributed Cloud support team has confirmed that the issue with the CDN alerts has been addressed, CDN service remains fully operational. We continue the proactive monitoring ensuring our services are performing as expected. Please contact our support team if you have any further questions or concerns accordingly.

The issue has been identified, and our team is actively engaged in implementing a resolution. We are closely monitoring progress and will provide timely updates as new information becomes available.

The issue has been identified, and our team is actively engaged in implementing a resolution. We are closely monitoring progress and will provide timely updates as new information becomes available.

The F5 Distributed Cloud support team has confirmed that the issue with the alerts has been identified. Our team is actively working on this issue. We shall provide further updates as they become available.

The F5 Distributed Cloud support team has confirmed that the issue impacting the visualization of access logs within the CDN Dashboard has been addressed, CDN service remains fully operational; however, the issue with the alerts is still ongoing. Our team is actively working on this issue. We shall provide further updates as they become available.

The F5 Distributed Cloud support team has identified an issue impacting the visualization of access logs and alerts within the CDN Dashboard. Please note that the CDN service remains fully operational, with no disruptions to traffic. Our team is actively working to resolve this matter, and we are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.

This advisory is to inform you that we are currently investigating reports of service degradation affecting CDN

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 17:59 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.