F5 Distributed Cloud - Service Degradation - Connectivity issues from Brazil region - INC-20250617-345

The F5 Silverline team has validated and confirmed the issues affecting the traffic processing specific to the Brazil region is resolved and is fully operational. All other services remain fully operational. This incident has been marked as resolved.

The F5 Silverline team has resolved the issue, validated the fix, and confirmed that the problem affecting some traffic originating from  Brazil region has been addressed. We will continue to perform proactive monitoring to maintain service stability. If you continue to experience connectivity issues, please don't hesitate to reach out to our support team for assistance. We appreciate your patience and understanding as we work to ensure smooth and reliable services for all users.

Our Silverline team continues to investigate the connectivity issues affecting a few users requests originating from the Brazil region. However, traffic processing through the São Paulo mPoP is working normally. If you're experiencing connectivity issues, do not hesitate to engage our support team to help you further. We appreciate your patience and understanding as we work to restore services at the earliest.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Brazil region

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 17:34 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.