F5 Distributed Cloud - Service Degradation - Global AWS VPC, TGW CE Creation Failing- INC20240623-346

The F5 Distributed Cloud team has validated and confirmed the issue affecting the creation of new customer edges in the AWS cloud environment. This incident has now been resolved.
If you are still experiencing any issues, please contact our support team for assistance.

The F5 Distributed Cloud team has identified the root cause and successfully implemented a resolution for the issue that was affecting the creation of new customer edges in the AWS cloud environment. We will maintain proactive monitoring to ensure ongoing service stability. If you continue to experience any issues, please contact F5 Support for further assistance.

The F5 Distributed Cloud team has identified an issue impacting the creation of new customer edges in the AWS cloud environment (specifically in AWS VPC/TGW), existing customer edges are functioning normally and remain unaffected. Our team is actively working to resolve this as quickly as possible, and we will keep you updated on the progress.

This advisory is to inform you that we are currently investigating reports of service degradation affecting globally.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 07:00 AM UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.