F5 Distributed Cloud - Service Degradation - Issues with DNS Configurations - INC-20250701-357

The F5 Distributed Cloud team has validated and confirmed the issue affecting access to f5cloudstatus.com has been fully resolved, All other services remain fully operational. If you experience any further issues or have questions, please don't hesitate to contact our Support team. This incident has been resolved.

The F5 Distributed Cloud team has identified issue accessing the f5cloudstatus.com website. This has been narrowed down to in between correlated services DNS resolution temporary inconsistencies preventing from the website getting successfully loaded. The problem has been fully resolved and the F5 XC Team remains in monitoring mode to avoid the similar experience getting introduced to our customers. Shall you are notice any issues loading the status page, please do not hesitate to contact the XC Support team for assistance.

This advisory is to inform you that we are currently investigating reports of service degradation affecting one or more services or regions.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 01:55 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.