NGINXaaS Experiencing Evergreen Provisioning Failures in Multiple Regions INC-20250718-366

This incident has been resolved.

The F5 NGINXaaS team, in collaboration with our Microsoft partner, have resolve the issue that was preventing the creation and updates of NGINXaaS deployments in the affected regions.
If you are still experiencing issues with your deployments, please reach out to our support team at https://my.f5.com/manage/s/createcase.

We are currently experiencing issues with the NGINXaaS for Azure service related to the provisioning of VMSS instances through our evergreen process. This is impacting the ability of deployments to scale and will prevent the creation of new deployments or the enabling/disabling of certain features, such as NGINX App Protect. NGINX configuration changes and customer traffic are not affected by this issue.

Regions impacted by this issue are the following:
centralindia
germanywestcentral
northeurope
southindia
swedencentral
uksouth
ukwest
westeurope

Our partner team at Microsoft is actively investigating the issue and working toward a resolution. We will provide updates as more information becomes available.

This advisory is to inform you that we are currently investigating reports of service degradation affecting NGINXaaS for Azure provisioning.
We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 18:58 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.