Metrics Visualization Issue INC-20250730-373

The F5 Distributed Cloud team monitored the services and confirmed the issue impacting the metrics in the dashboard is resolved. If you continue to experience any issues, please contact the F5 Support team for further assistance.

Our service remains stable and we will continue to monitor the environment to ensure reliability and stability. Currently, the issue with metric visualisation has been resolved. If you experience any issue, please contact F5 Support for further assistance.

The F5 Distributed Cloud Support team remains engaged in addressing the metrics issue. Active monitoring is underway, and we will continue to provide timely updates as progress is made.

The F5 Distributed Cloud support team has identified an issue affecting the display of metrics within the customer portal. This is a visual-only anomaly and does not impact traffic processing, core functionalities, or data log generation. Our team is actively working to resolve the issue at the earliest.

We will keep you informed with updates as progress is made or once the issue is completely resolved. Thank you for your understanding and patience as we work to address this issue.

This advisory is to inform you that we are currently investigating reports of service degradation affecting delay in metrics.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 05:50 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.