F5 Distributed Cloud - Service Degradation - Issue with metrics showing CE down - INC-20250911-393

The F5 Distributed Cloud team has completed monitoring and confirmed that the issue impacting the visualization of Customer Edge health status within the customer portal has been fully resolved. All services are functioning as expected. Should you encounter any further concerns, please contact the F5 Support team for prompt assistance.

The metric issue affecting the visualisation of Customer Edge health status within the customer portal has now been resolved. Services remain fully stable, and we will continue to closely monitor the environment to ensure ongoing reliability and performance.

If you experience any issue, please contact F5 Support for further assistance.

The F5 Distributed Cloud support team has identified a metric issue where the CE health is showing down within the customer portal. This is a visual-only anomaly and does not impact traffic processing, core functionalities, or data log generation. Our team is actively working to resolve the issue at the earliest.

We will keep you informed with updates as progress is made or once the issue is completely resolved. Thank you for your understanding and patience as we work to address this issue.

This advisory is to inform you that we are currently investigating reports of service degradation affecting metrics of CE health.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 04:50 am UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.