F5 Bot Defense Service Degradation Impacting Traffic (INC-20250923-398)

Dear Customer,

Our team has validated and confirmed the issue has been fully resolved, all other services remain operational.

If you require additional support or have any concerns, don't hesitate to reach out to us at soc@shape.f5.com.

Thank you for your patience.

Sincerely,
F5 Support Team

Dear Customer,

Account teams are assisting customers to verify the service restoration accordingly. Traffic remains stable, and we will continue to closely monitor the environment to ensure ongoing reliability and performance.

If you require additional assistance or have any immediate concerns, please don't hesitate to reach out to us at soc@shape.f5.com.

Thank you for your patience.

Sincerely,

F5 Support Team

Dear Customer,

Our teams are actively monitoring and working to ensure service stability. While most DNS processes are resolving normally, a few customers may continue to see delays as changes finish propagating. On prem customers are not being impacted.

If you require additional support or have any urgent concerns, don't hesitate to reach out to us at soc@shape.f5.com .

We will provide further updates as they become available

Best regards,

F5 Support Team

Dear Customer,

Our engineering teams continue to actively monitor traffic to ensure stability and performance. While the primary issue has been resolved, some customers may still experience residual delays as DNS propagation completes.

If you require additional assistance or have any immediate concerns, please don't hesitate to reach out to us at soc@shape.f5.com .

Thank you for your understanding and continued partnership.

Sincerely,
F5 Support team

Dear Customer,

Our engineering teams have successfully identified the root cause of the issue and applied a fix to restore functionality. While many services have been fully restored, there may still be residual delays for some customers due to DNS TTL (Time-to-Live) configurations. We are actively monitoring traffic to ensure stability and optimal performance across all services. If your services are still affected, those delays should resolve automatically as DNS records propagate.

Your account team remains available to assist you with any questions, concerns, or specific needs during this transition. In the meantime, we encourage you to stay up to date on the latest developments by visiting: https://www.f5cloudstatus.com/incidents/l815jpbp5qj0.

Should you require additional assistance or have any immediate concerns, don't hesitate to reach out to us at soc@shape.f5.com .

We appreciate your patience and understanding as we work to fully resolve this issue. Thank you for your continued partnership.

Sincerely,
F5 Support Team

Dear Customer,

We wanted to provide you with an important update regarding the ongoing incident that has been impacting your traffic. Our engineering teams have successfully identified the root cause of the issue, and we are now actively collaborating with our partners to implement a resolution as quickly as possible.

Your account team is closely monitoring the situation and remains available to assist you with any questions or concerns you may have during this time. In the meantime, we encourage you to stay up to date on the latest developments by visiting: https://www.f5cloudstatus.com/incidents/l815jpbp5qj0

If you require additional assistance or have any immediate concerns, please don't hesitate to reach out to us at soc@shape.f5.com .

Thank you for your understanding and continued partnership.

Sincerely,
F5 Support team

Dear Customer,

F5 team has identified an incident that may be impacting availability of applications protected by F5 Bot Defense. Our engineering teams, in collaboration with internal stakeholders, are actively working to investigate and determine the root cause and full scope of the issue.

The investigation is still in progress, and our teams are committed to resolving the situation as quickly as possible. We understand the critical nature of this matter and assure you that it is being treated with the highest priority.
Your account team has been fully briefed and is available to provide additional support or answer any questions you may have. We will continue to keep you informed as new information becomes available.

For the latest updates, please visit: https://www.f5cloudstatus.com/incidents/l815jpbp5qj0. If you have any questions or require further assistance, feel free to contact us at soc@shape.f5.com .

Thank you for your patience and understanding.
Sincerely,

The F5 Bot Defense team has identified an incident that may be impacting your clusters. We are currently conducting a thorough investigation in collaboration with our internal teams to determine the scope and root cause of the issue. Your account team has also been informed and is available to provide additional support as needed.

We will continue to share updates as more information becomes available. Please refer to the following link for the latest update:
https://www.f5cloudstatus.com/incidents/l815jpbp5qj0

If you have any questions or require further assistance, please reach out to soc@shape.f5.com.

This advisory is to inform you that we are currently investigating reports of service degradation affecting the F5 Bot Defense services.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 12:13 PM;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.