Outage in Volterra

Issue with Email and SMS Alerts - INC-20251104-408

Resolved Minor
November 04, 2025 - Started about 9 hours ago - Lasted about 3 hours
Official incident page

Incident Report

F5 is aware of service degradation for our Alert notification system preventing Email based alerts from being delivered. We have identified the source of this issue and are actively working to resolve this.
Components affected
Volterra Portal & Customer Login

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Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 11/04/2025 08:27PM

Dear Valued Customer,

The recent issue affecting Email and SMS alerting functionality has been successfully resolved.

The F5 Distributed Cloud team has completed their validation process and confirmed that the Email and SMS alerting functionality has been fully restored. All other services remained fully operational.

This incident is now resolved, and no further impact is expected.

Thank you for your patience and trust in F5 Distributed Cloud.

IDENTIFIED about 9 hours ago - at 11/04/2025 06:01PM

F5 is aware of service degradation for our Alert notification system preventing Email based alerts from being delivered. We have identified the source of this issue and are actively working to resolve this.

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