F5 Distributed Cloud - Jakarta (JK1) Region is Isolated - INC-20251105-409

The Distributed Cloud team has verified that our services are stable and functioning as expected. This incident has been marked as resolved. If you continue to experience any issue, please contact the F5 Support team for further assistance.

The F5 Distributed Cloud team would like to inform you that connectivity has been restored at our Jakarta Regional Edge. Currently, the issue with config propagation for customer edge has been resolved. Our service remains stable and we will continue to monitor the environment to ensure reliability and stability. If you experience any issue, please contact F5 Support for further assistance.

The F5 Distributed Cloud team has detected an issue with our carrier in Jakarta (JK1) region. There is no impact to customer traffic, however config propagation for customer edges will not work. We are actively investigating this issue and will provide more updates as they become available.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Jakarta (JK1).

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 06:50 AM UTC.
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.