Incident Advisory: INC-20251117-412

The issue affecting NGINX connectivity via the XC Console services has now been resolved. All our services remain fully operational. This incident has been marked as resolved. If you continue to experience any issue, please contact the F5 Support team for further assistance.

The F5 Distributed Cloud team has identified an issue affecting the NGINX connectivity via the XC Console services. Traffic processing remains unaffected as all NGINX services are operational. There is a potential workaround for customers to access their dataplane config to perform changes outside the XC Console. We are actively working to resolve the issue as quickly as possible and will provide further updates as they become available.

We are continuing to investigate this issue.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Nginx One link is throwing name space error for certain customers.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 04:32 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.