F5 Distributed Cloud - Service Degradation - XC Console down - INC-20251208-420

The F5 Distributed Cloud console continues to operate normally and remain in steady state. All other services remain fully operational. If you have any questions or concerns, please do not hesitate to contact our support team. This incident has been marked as resolved.

The issue affecting the XC Console has now been resolved. Our services remain stable, and we will continue to closely monitor the environment to ensure ongoing reliability and performance.

If you experience any issue, please contact F5 Support for further assistance.

The F5 Distributed Cloud Support Team has identified an issue affecting XC Console. Our incident recovery team is fully mobilized and working continuously to identify the root cause and implement corrective actions. Traffic processing and application protection remain unhalted.

We appreciate your patience and understanding as we work to fully restore services.

This advisory is to inform you that we are currently investigating reports of service degradation affecting XC console in multiple regions.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 12/08/2025, 04:39 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.