F5 Distributed Cloud - Service Degradation - Error while creating support ticket via Distributed Cloud Console - INC-20260715-484

The issue affecting support ticket creation in Distributed Cloud Console has been fully resolved, and all services are operating normally.

Our teams have validated system stability and will continue to monitor to ensure consistent performance.

Thank you for your patience while we worked to resolve this issue. If you have any questions or concerns, please feel free to reach out to our support team.

Contact information
- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit:
https://my.f5.com/manage/s/article/K000135931

We appreciate your understanding and cooperation as we continue to improve our services.

Sincerely,
F5 Distributed Cloud

The F5 Distributed Cloud team is pleased to inform you that the issue preventing customers from submitting support tickets through the Distributed Cloud Console has been resolved. The console is now fully operational for ticket submissions. We will continue to proactively monitor the situation to ensure the stability of our services. Should you encounter any further issues or have any concerns, please do not hesitate to reach out to us via your established channels.

This advisory is to inform you that we are currently investigating reports of service degradation affecting support ticket creation in the Distributed Cloud console.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 11:35 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.