F5 Distributed Cloud - Service Degradation - Delay in Access Logs and Global Log Receiver - INC-20260824-497

We are pleased to confirm that the service degradation previously affecting the Global Log Receiver and the delay in Access Log streaming have been fully resolved. All services are now fully recovered and functioning as expected.

Following service restoration, our engineering teams have maintained close monitoring of the platform to ensure ongoing stability, and no further issues have been detected. As noted in our previous updates, there was no traffic interruption, and all core F5 Distributed Cloud Console services remained fully operational throughout the duration of this incident.

This incident is now considered closed.

Thank you for your patience and support.

Sincerely,
F5 Distributed Cloud

The problem with the Global Log Receiver and the delay in Access Log streaming has been successfully resolved. All services are now fully recovered and functioning as expected.

Our teams will maintain close monitoring of the environment to ensure ongoing stability.

We appreciate your patience and support during this incident.

F5 Distributed Cloud customers may experience a delay in Global Log Receiver and Access Log streaming. Our teams are actively investigating the Global Log Receiver functionality. Please note that there is no traffic interruption and all core Distributed Cloud Console services remain fully operational. We will share further updates as more information becomes available. We appreciate your patience and understanding.

This advisory is to inform you that we are currently investigating reports of service degradation affecting GLR.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 13:24 UTC.
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.