Incident Advisory: INC-20260911-510

The Distributed Cloud team is pleased to confirm that services have remained stable and are functioning as expected. This incident has been marked as resolved. If you continue to experience any issue, please contact the F5 Support team for further assistance.

If you have any questions or need assistance, please contact our Support team:

- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit:
https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely,
F5 Distributed Cloud

The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region is resolved. Our service remains stable and we will continue to monitor the environment to ensure reliability and stability.

If you experience any issue, please contact F5 Support for further assistance.

The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region is being actively investigated. There is no impact on customer traffic. We will share further updates as more information becomes available.

Thank you for your understanding.

The F5 Distributed Cloud team has identified an issue with our service provider in the Querétaro, Mexico region. There is no impact on customer traffic. Our team is actively investigating the issue and will share updates as soon as they become available.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Querétaro, Mexico region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 07:00 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.