Outage in Volusion

Some Stores Cannot Accept Orders With PayPal

Resolved Major

December 22, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are receiving reports that some stores are not able to accept orders with PayPal at this time. We are investigating and will post updates here as they become available.

Components affected

Volusion V1 - Payment Gateway Services

Need to monitor Volusion outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 12/22/2023 09:04PM

This incident has been resolved.

MONITORING over 2 years ago - at 12/22/2023 05:01PM

We have confirmed that PayPal transactions are now processing and the issue appears to be resolved. We are continuing to monitor and ensure PayPal Transactions remain operational.

If during this time, PayPal was intentionally disconnected within the Admin Dashboard, in order to restore PayPal functionality, you will need to finish reconnecting PayPal within Settings > Payments > More Payment Types of your admin dashboard.

If you are receiving a 404 error message in the PayPal Window when doing this, go to Settings > Config Variables > Search PayPal and clear out the values in the Referral ID and the Tracking Sign Up ID, and continue through the PayPal Onboarding process.

INVESTIGATING over 2 years ago - at 12/22/2023 03:08PM

We are receiving reports that some stores are not able to accept orders with PayPal at this time. We are investigating and will post updates here as they become available.

Latest Volusion outages

Unable to view Email spam prevention DNS records - about 1 month ago

Intermittent payment decline on PayFlow Pro - about 2 months ago

Outage on Some Site Designer Stores - 2 months ago

Unable to login to webmail - 3 months ago

Issue Loading Site Designer - 3 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook