Outage in Volusion
Admin Account Creation Errors
Resolved MinorIncident Report
We are currently experiencing an issue where merchants are receiving errors when attempting to create new admin accounts.
This is due to a service disruption with Mailgun, our third-party email verification partner. Our team is actively monitoring the situation, and we will provide updates here as soon as a resolution is reached.
In the meantime, you can track the live status of the email verification service directly via the Mailgun Status Page here: https://status.mailgun.com/
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/13/2026 08:39PM
This incident has been resolved.
MONITORING
5 days ago - at 07/13/2026 07:54PM
Mailgun has implemented a fix and email validation for new admin accounts is now working. We will continue to monitor for any issues.
IDENTIFIED
5 days ago - at 07/13/2026 07:23PM
We are currently experiencing an issue where merchants are receiving errors when attempting to create new admin accounts.
This is due to a service disruption with Mailgun, our third-party email verification partner. Our team is actively monitoring the situation, and we will provide updates here as soon as a resolution is reached.
In the meantime, you can track the live status of the email verification service directly via the Mailgun Status Page here: https://status.mailgun.com/
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