Outage in Vonage API
USA SMS - Delivery Degradation towards Verizon Network affecting Toll-Free Numbers
Resolved MinorIncident Report
Summary AI Generated
Vonage API experienced SMS delivery degradation specifically affecting toll-free numbers sending to Verizon network customers in North America. The issue impacted SMS delivery reliability for messages routed through Verizon's network from toll-free number sources. The incident was resolved after 4 hours through coordination with carrier partners and implementation of a fix.
We are currently observing SMS delivery degradation towards Verizon Network affecting Toll-Free Numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Components affected
Vonage API SMS North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/17/2026 11:48AM
This incident has been resolved.
MONITORING
2 days ago - at 04/17/2026 09:59AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 days ago - at 04/17/2026 07:51AM
We are currently observing SMS delivery degradation towards Verizon Network affecting Toll-Free Numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
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