Outage in Vonage Contact Centre (VCC)
IR27432 - AI Summaries not generating
Resolved MinorIncident Report
We are aware of issues that may be impacting AI Summaries in Agent Workspace generation in NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/22/2026 06:37PM
Vonage services have been fully restored following the AI Summaries in Agent Workspace generation issues, which began around 2026-09-21 13:10:00 UTC. Full resolution has been confirmed effective 2026-09-22 13:20:00 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
IDENTIFIED
8 days ago - at 09/22/2026 01:36PM
We have identified the issue that may be impacting AI Summaries in Agent Workspace generation in NAM region and has applied initial mitigations. We will continue to provide further updates within 6 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
8 days ago - at 09/22/2026 01:26PM
We are aware of issues that may be impacting AI Summaries in Agent Workspace generation in NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Latest Vonage Contact Centre (VCC) outages
IR27442 - WebRTC connectivity problems in APAC region - about 7 hours ago
IR27439 - WebRTC problems in EMEA region - 2 days ago
IR27429 - WebRTC degraded performance - 14 days ago
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