Outage in Vonage Contact Centre (VCC)
IR27439 - WebRTC problems in EMEA region
Resolved MajorIncident Report
Summary AI Generated
On September 28, 2026, Vonage Contact Centre experienced a major WebRTC outage in the EMEA region lasting approximately 3.5 hours, beginning at 06:05 UTC. The incident disrupted WebRTC connectivity for affected customers in the region. Services were fully restored by 06:23 UTC, with a formal Root Failure Overview (RFO) to be issued to impacted customers.
We are aware of issues that may be impacting WebRTC traffic in EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/28/2026 09:55AM
Vonage services have been fully restored following today’s service outage, which began at 2026-09-28 06:05 UTC. Full resolution has been confirmed effective 2026-09-28 06:23 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
MONITORING
2 days ago - at 09/28/2026 06:40AM
Vonage services continue to show signs of recovery following today's interruption in WebRTC connectivity. We'll continue to provide further updates here within 4 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
2 days ago - at 09/28/2026 06:24AM
We are aware of issues that may be impacting WebRTC traffic in EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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