Outage in Vonage Contact Centre (VCC)
IR27442 - WebRTC connectivity problems in APAC region
Resolved MajorIncident Report
Summary AI Generated
**IR27442 – VCC WebRTC APAC Connectivity Outage** On September 30, 2026, Vonage Contact Centre experienced a major WebRTC connectivity outage affecting the APAC region, beginning at 02:00 UTC and lasting approximately 2.5 hours. The incident impacted WebRTC calls across the region before services were fully restored at 04:37 UTC. Affected customers will receive a formal Root Failure Overview (RFO) from Vonage.
We are aware of issues that may be impacting WebRTC calls in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 09/30/2026 09:15AM
Vonage services have been fully restored following today's service interruption, which began at 2026-09-30 02:00 UTC. Full resolution has been confirmed effective 2026-09-30 04:37 UTC. Impacted customers will receive a formal RFO. If you have any questions, please contact https://www.vonage.com/support/
MONITORING
about 6 hours ago - at 09/30/2026 05:54AM
Vonage services continue to show signs of recovery following today's interruption in WebRTC. We'll continue to provide further updates here within 4 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
about 7 hours ago - at 09/30/2026 04:53AM
We are aware of issues that may be impacting WebRTC calls in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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