Outage in Vonage

Video Media Archiver Server issue

Resolved Minor
January 08, 2025 - Started about 19 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

At 2025/01/08 starting at 13:10 UTC our monitoring systems indicated that an underlying issue affected the capability to upload on time recordings, and thus some could be delayed in the Asia-Pacific regions. In some rare cases, there may be a partial loss. The engineering team is actively investigating to mitigate the underlying issue. For any additional questions, please contact support at support@api.vonage.com
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 01/08/2025 05:21PM

The incident has been resolved.

MONITORING about 18 hours ago - at 01/08/2025 04:17PM

A fix has been implemented. Starting from 16:12 UTC, all the archives started in the Asia Pacific regions will be uploaded correctly. For archives started before, there is still a possibility of delayed upload or, in rare cases, there may be a partial loss. We are still monitoring the situation.

IDENTIFIED about 18 hours ago - at 01/08/2025 04:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 18 hours ago - at 01/08/2025 03:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 19 hours ago - at 01/08/2025 03:41PM

At 2025/01/08 starting at 13:10 UTC our monitoring systems indicated that an underlying issue affected the capability to upload on time recordings, and thus some could be delayed in the Asia-Pacific regions. In some rare cases, there may be a partial loss. The engineering team is actively investigating to mitigate the underlying issue. For any additional questions, please contact support at support@api.vonage.com

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