Outage in Vouched

Increased latency and error rates with the SSN and DOB verification APIs

Resolved Major

December 14, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue that is affecting our private-ssn and DOB endpoints. Other API endpoints are operating normally.

Components affected

Vouched API

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/14/2025 01:42AM

Data provider reports the issue has been resolved.

MONITORING about 2 months ago - at 12/14/2025 01:08AM

The provider investigation is ongoing. Anticipating an update within 30 minutes.

IDENTIFIED about 2 months ago - at 12/14/2025 12:53AM

A data provider outage has occurred and is ongoing. Working to determine likely duration of the outage.

INVESTIGATING about 2 months ago - at 12/14/2025 12:31AM

We are investigating an issue that is affecting our private-ssn and DOB endpoints.

Other API endpoints are operating normally.

Latest Vouched outages

ITIN Outage - 2 months ago

Visual IDV Outage - 2 months ago

Crosscheck API Degraded - 5 months ago

Service Disruption - about 1 year ago

Vouched API degraded - over 1 year ago

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