Outage in Vouched
Increase in Rejection Rates due to ID Data Extraction
Resolved MajorIncident Report
Summary AI Generated
Vouched experienced a major incident lasting approximately 1.2 hours in which rejection rates for ID data extraction increased abnormally, affecting the API and JS Plugin. The root cause was identified as an issue with a data provider. The incident was resolved within the same day.
We are currently investigating an increase in rejection rates related to ID data extraction.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 10/01/2026 07:55PM
This incident has been resolved.
IDENTIFIED
14 days ago - at 10/01/2026 07:12PM
We identified an issue with a data provider as the cause and will continue to investigate.
INVESTIGATING
14 days ago - at 10/01/2026 06:45PM
We are currently investigating an increase in rejection rates related to ID data extraction.
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