Outage in Voximplant

Switching agent statuses and SMS not working

Resolved Major
April 07, 2023 - Started almost 2 years ago - Lasted 38 minutes
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Voximplant ACD - North America Voximplant Kit: Contact Center - North America Voximplant ACD - APAC Voximplant Kit: Contact Center - Europe Voximplant ACD - AU Voximplant ACD - EU Voximplant ACD - LATAM Voximplant ACD - RU Voximplant SMS
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 04/07/2023 07:09AM

This incident has been resolved.

INVESTIGATING almost 2 years ago - at 04/07/2023 06:57AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 04/07/2023 06:40AM

We are currently investigating this issue.

Latest Voximplant outages

Problem with functions in US region - 6 days ago
Problem with distribution of chats to operators in RU and KZ regions - 7 days ago
Problem with switching operator statuses for some customers in the RU region - 11 days ago
Unavailability of sending and receiving messages via IM service - about 2 months ago
Problem with calls in KZ region - about 2 months ago

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