Outage in Voximplant

Call Transcription from T-bank provider is not available

Resolved Minor

July 26, 2024 - Started 6 months ago - Lasted about 23 hours
Official incident page

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Outage Details

We are currently investigating this issue.

Components affected

Voximplant Speech recognition Voximplant Text-to-Speech

Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 07/27/2024 06:40AM

This incident has been resolved.

MONITORING 6 months ago - at 07/26/2024 05:11PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 months ago - at 07/26/2024 02:56PM

Unstable work of TTS/ASR and unavailability of transcription from T-bank provider due to DDoS attack on its infrastructure

INVESTIGATING 6 months ago - at 07/26/2024 08:55AM

We are currently investigating this issue.

Latest Voximplant outages

Problem with functions in US region - 5 days ago

Problem with distribution of chats to operators in RU and KZ regions - 6 days ago

Problem with switching operator statuses for some customers in the RU region - 10 days ago

Unavailability of sending and receiving messages via IM service - about 2 months ago

Problem with calls in KZ region - about 2 months ago

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