Outage in Voximplant

Increased API response time and temporary unavailability of the Voximplant Control Panel in the RU region (node4).

Resolved Major

July 09, 2026 - Started 9 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are observing increased API response time and temporary unavailability of the Voximplant Control Panel in the RU region (node4). Users may experience 5xx Bad Gateway or login failures. The Voximplant Platform API is experiencing increased error rates or latency in the RU region (node4). API calls may return 5xx errors or time out.

Components affected

Voximplant Control panel Voximplant API

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 07/09/2026 09:58AM

This incident has been resolved.

MONITORING 9 days ago - at 07/09/2026 09:14AM

Latest Voximplant outages

We are currently experiencing issues with sending HSM templates in messengers for users with the Agent role in Voximplant Kit within the US region. - 2 days ago

We are experiencing issues with redictive Dialing System (PDS) in Voximplant Kit in the Ru region node 4. Outbound campaigns may fail to initiate calls or connect answered lines to agents. - 3 days ago

We are currently experiencing network connectivity issues at our upstream provider's datacenter in the AU region. Users may experience difficulties making or receiving calls, as well as call drops. - 7 days ago

Partial problems with call lists in the RU region. - 26 days ago

We are currently experiencing issues with incoming and outgoing calls in the RU region. Some calls may fail to connect or be dropped. Our engineering team is investigating the issue. - about 1 month ago

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