Outage in Voyado
[Elevate] Duplicate facet value might be shown when selecting a translated facet value
Resolved MinorIncident Report
Summary AI Generated
A bug in Voyado Elevate caused translated facet values to appear duplicated in API responses when selected — showing once with the correct product count and once as selected with a count of zero. This affected only the visual presentation of facet lists in storefront UIs, while filtering functionality and product results remained correct throughout. The incident lasted approximately 2.7 hours before being resolved.
When a shopper selects a facet value that has a translated label. The response may contain that value twice; once with the correct product count and once marked as selected with a count of 0.
Filtering itself works correctly and the correct products are returned. The impact is limited to how the facet value list is presented, which can cause the value to appear duplicated, or not highlighted as selected in your storefront UI.
Facet values without translations are not affected.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/16/2026 05:35PM
This incident has been resolved
INVESTIGATING
7 days ago - at 09/16/2026 02:56PM
When a shopper selects a facet value that has a translated label. The response may contain that value twice; once with the correct product count and once marked as selected with a count of 0.
Filtering itself works correctly and the correct products are returned. The impact is limited to how the facet value list is presented, which can cause the value to appear duplicated, or not highlighted as selected in your storefront UI.
Facet values without translations are not affected.
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