Outage in Voyado
Issues with contact filters for point calculation, automations and messages
Resolved MinorIncident Report
Summary AI Generated
A targeting issue in Voyado affected a subset of customers using specific contact filters, disrupting point calculation, automations, and messaging across the web application. The problem was identified, a fix was deployed, and the incident was fully resolved within approximately 4.3 hours.
We have identified an issue with Targeting affecting a subset of customers who use specific contact filters. This may impact point calculation, automations, and messages for affected customers.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 09/29/2026 12:40PM
This incident has been resolved.
MONITORING
15 days ago - at 09/29/2026 09:51AM
A fix has been deployed. We're monitoring the result.
IDENTIFIED
16 days ago - at 09/29/2026 08:39AM
A fix is currently being deployed. Impact may continue until the deployment is complete.
IDENTIFIED
16 days ago - at 09/29/2026 08:24AM
We have identified an issue with Targeting affecting a subset of customers who use specific contact filters. This may impact point calculation, automations, and messages for affected customers.
Latest Voyado outages
[Engage] Voyado Engage unreachable - 7 days ago
Engage - queue/buildup of some contact events - 9 days ago
[Elevate] Duplicate facet value might be shown when selecting a translated facet value - 28 days ago
Voyado - Microsoft 365 (business) delay in delivery - about 1 month ago
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