Outage in Voyado
Engage - queue/buildup of some contact events
Resolved MinorIncident Report
Summary AI Generated
**Voyado Engage** experienced a 25-hour incident where a message queue buildup in one of its processes caused delays to interaction-triggered automations and contact event webhooks. The root cause was identified and addressed, after which the queue gradually cleared over several hours. The incident was fully resolved on October 6, 2026, at 16:09 CEST.
There is currently a buildup of messages queued up on one of our processes, this is causing delays to automations triggered by interactions as well as webhooks related to contact events. It is being investigated.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 10/06/2026 02:09PM
This incident has been resolved.
MONITORING
8 days ago - at 10/06/2026 12:47PM
Unfortunately, some delays remain, but they continue to decrease. We currently expect the service to return to normal in about 30 minutes.
MONITORING
8 days ago - at 10/06/2026 09:08AM
Some delays remain. We currently expect the service to return to normal around 13:00 CEST and will continue to monitor it closely.
MONITORING
9 days ago - at 10/05/2026 03:18PM
We are seeing continued progress, with delays gradually decreasing. Delays remain, but we expect the service to recover during the evening. We will continue to monitor the service closely as it recovers.
IDENTIFIED
9 days ago - at 10/05/2026 02:15PM
We have identified a likely cause and taken steps to address it. We are now monitoring the results and will continue working on the issue until we can confirm it has been resolved.
INVESTIGATING
9 days ago - at 10/05/2026 01:16PM
There is currently a buildup of messages queued up on one of our processes, this is causing delays to automations triggered by interactions as well as webhooks related to contact events. It is being investigated.
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