Outage in VPSServer

[Dallas] Server restarted

Resolved Major

April 20, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

One of our Dallas servers has restarted itself earlier. The server has restarted itself with the wrong startup configuration so we are forced to restart the server again unfortunately. We will power on all the VPS's that were powered on before the first unexpected restart. We are sorry for the inconvenience caused.

Components affected

VPSServer Dallas - USA

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/20/2023 10:24AM

This incident has been resolved.

MONITORING almost 3 years ago - at 04/20/2023 10:02AM

Maintenance-mode has been released.
We do still see decreased performance for the affected server, this should be solved within 30 minutes.

MONITORING almost 3 years ago - at 04/20/2023 09:26AM

The disk performance is increasing.
We will release maintenance-mode when the performance has increased a bit more.

MONITORING almost 3 years ago - at 04/20/2023 08:13AM

While VPS's are powering on, the IOWait can be high.
Disk performance will increase when all VPS's are powered on.

MONITORING almost 3 years ago - at 04/20/2023 07:52AM

Server has correctly been restarted and affected software has been reinstalled with the newest version.
We are now powering on VPS's in batches.

INVESTIGATING almost 3 years ago - at 04/20/2023 07:38AM

One of our Dallas servers has restarted itself earlier.
The server has restarted itself with the wrong startup configuration so we are forced to restart the server again unfortunately.

We will power on all the VPS's that were powered on before the first unexpected restart.

We are sorry for the inconvenience caused.

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