Outage in Wachter

Trust: Labor Approval

Resolved Maintenance
January 24, 2022 - Started over 3 years ago - Lasted 2 months
Official incident page

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Outage Details

There is a known issue with Labor approval in Trust. It appears that some individuals are not able to approve labor entries. We are treating this as a critical issue and will provide updates as necessary.
Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 01/27/2022 10:47PM

A maintenance deployment has been scheduled for tonight to address this issue.

IDENTIFIED over 3 years ago - at 01/27/2022 04:35PM

All development work has been completed and in Testing.
Once testing is completed, the resolution will be deployed.
Tentative ETA for deployment, pending test results, will be Friday night, Jan 28.

IDENTIFIED over 3 years ago - at 01/25/2022 03:37PM

The IT team continues to work on a resolution. There is no ETA at this time. We are treating this as a critical issue with a work around.

IDENTIFIED over 3 years ago - at 01/24/2022 07:14PM

We are actively working on the resolution. No ETA at this time.

IDENTIFIED over 3 years ago - at 01/24/2022 03:48PM

We have identified that the issue is with the labor UI (user interface) control in Trust. The 'parent' - check all button is not working as expected. The work around is to check each individual labor record and then click on the 'submit' button. There is also a secondary issue with the 'validation' message but this is NOT work flow issue and can confirm that the work around WILL approve labor records. We are working to address both issues.

Updates to follow as necessary.

INVESTIGATING over 3 years ago - at 01/24/2022 03:40PM

There is a known issue with Labor approval in Trust. It appears that some individuals are not able to approve labor entries.
We are treating this as a critical issue and will provide updates as necessary.

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