Outage in Waitwhile

Elevated errors across the platform

Resolved Major
June 12, 2025 - Started 6 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently seeing elevated errors affecting all parts of the platform due to issues with our cloud provider. The team is investigating and will post updates as soon as we have more information.
Components affected
Waitwhile Web Application Waitwhile Public Pages Waitwhile REST API

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/12/2025 10:14PM

This incident has been resolved.

MONITORING 6 months ago - at 06/12/2025 09:08PM

Our cloud provider is seeing most services back to normal with full recovery expected within less than an hour.

MONITORING 6 months ago - at 06/12/2025 07:31PM

We are seeing services recovering but still affected by the cloud provider incident.

IDENTIFIED 6 months ago - at 06/12/2025 07:14PM

Google Cloud Platform has updated their status page with more information about the incident here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

INVESTIGATING 6 months ago - at 06/12/2025 06:25PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 06/12/2025 06:22PM

We are currently seeing elevated errors affecting all parts of the platform due to issues with our cloud provider. The team is investigating and will post updates as soon as we have more information.

Latest Waitwhile outages

Elevated error rates navigating the website in Asia and APAC regions - 6 months ago
Elevated REST API errors and response times - almost 2 years ago
Issue causing log in failures - about 2 years ago
Slow response times for waitwhile.com, app.waitwhile.com and api.waitwhile.com - over 2 years ago
Slow response times for waitwhile.com, app.waitwhile.com and api.waitwhile.com - over 2 years ago

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