Outage in Wasabi

Degraded performance in US-EAST-1 and US-EAST-2 regions

Resolved Minor
May 30, 2024 - Started 11 months ago - Lasted 4 days
Official incident page

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Outage Details

Wasabi's Operations Team has been informed that Iron Mountain Datacenters in the us-east-1 and us-east-2 regions are experiencing a cooling issue, impacting the operating temperatures of Wasabi server hardware in those regions.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/03/2024 06:53PM

Services in our us-east-1 and us-east-2 regions have been restored and all faults related to the data center cooling issues have been mitigated. For any issues, please reach out to our Support Team at support@wasabi.com

MONITORING 11 months ago - at 05/31/2024 09:15PM

Services to our us-east-1 and us-east-2 regions have been restored. Out of an abundance of caution we will continue to monitor the regions throughout the weekend. For any issues, please reach out to our Support Team at support@wasabi.com

MONITORING 11 months ago - at 05/31/2024 03:40AM

Systems have been restored to operational status.
We continue to monitor these services.
If you experience any issue please reach out to our support team.

IDENTIFIED 11 months ago - at 05/31/2024 01:09AM

We are continuing the restoration of the impacted components. A large number of servers have been rebooted & restored and we are working on the remaining servers in both regions. We anticipate the full process to complete between 4-8 hours. We will continue to update our status page.

IDENTIFIED 11 months ago - at 05/30/2024 07:29PM

Recovery operation is currently underway to bring back the impacted systems. This will take between 6 to 12 hours to complete. We will continue to update here as progress is made.

IDENTIFIED 11 months ago - at 05/30/2024 04:24PM

We are seeing a large amount of HTTP 500-level errors being returned to client requests due to this incident. Please check the status page regularly to receive the latest updates.

IDENTIFIED 11 months ago - at 05/30/2024 03:58PM

Wasabi's Operations Team has been informed that Iron Mountain Datacenters in the us-east-1 and us-east-2 regions are experiencing a cooling issue, impacting the operating temperatures of Wasabi server hardware in those regions.

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