Outage in Wattsense

Random redirections to Ethernet interfaces using static IP addresses when Ethernet is disconnected

Resolved Minor

August 12, 2025 - Started 8 months ago - Lasted 2 days
Official incident page

Incident Report

From the APPS 6.10.5, BSP 6.6.4 version, we have identified an issue regarding static IP addresses assigned to disconnected Ethernet ports. In this configuration, Ethernet packets may be randomly redirected to these inactive ports. Our teams are currently working on a fix that will be deployed soon. In the meantime, we recommend only assigning static IP addresses to physically connected Ethernet ports.

Components affected

Wattsense Data Processing

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/14/2025 04:19PM

BSP 6.6.6 fixes the issue and has been rolled out to the impacted boxes. This new version will be rolled out to all the boxes later.

When a static IP address is assigned to a disconnected Ethernet port, no packets will be redirected to that port.

IDENTIFIED 8 months ago - at 08/12/2025 12:40PM

From the APPS 6.10.5, BSP 6.6.4 version, we have identified an issue regarding static IP addresses assigned to disconnected Ethernet ports. In this configuration, Ethernet packets may be randomly redirected to these inactive ports.

Our teams are currently working on a fix that will be deployed soon. In the meantime, we recommend only assigning static IP addresses to physically connected Ethernet ports.

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