High Latency

This incident has been resolved.

We are continuing to monitor for any further issues.

The issue has been resolved. We identified and fixed a bottleneck in our infrastructure that was causing slowdowns in data processing.

All services are functioning normally and under monitoring. Backlog processing is ongoing and will be completed within the next few hours.

We apologize for any inconvenience and thank you for your patience.

Setting the Issue as Major, as it has not been fixed yet.

Sending commands to boxes is working, however there is a major delay in data retrieval.

The latency of the API and Console is back to normal

We're experiencing high latency on all our services. Data is not impacted, only API services and Data Streams.