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Outage in Wave

3rd party issue impacting PDF exports

Resolved Major
October 20, 2025 - Started 6 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently monitoring an ongoing issue with Amazon Web Services (AWS) affecting service in some regions. This will impact some features of the Wave app including PDF exports. We will provide further updates once they become available.
Components affected
Wave Web Application Wave Accounting Wave Invoicing Wave Payroll

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/20/2025 08:40PM

The issue with Amazon Web Services (AWS) affecting some Wave pages and PDF functionality has resolved. Thank you for your patience.

INVESTIGATING 6 months ago - at 10/20/2025 03:54PM

We are continuing to monitor an ongoing issue with Amazon Web Services (AWS) affecting service in some regions. This will impact some features of the Wave app including, but not limited to, PDF exports. Accounting, Receipts, and Payroll pages may also experience issues.

INVESTIGATING 6 months ago - at 10/20/2025 03:21PM

We are currently monitoring an ongoing issue with Amazon Web Services (AWS) affecting service in some regions. This will impact some features of the Wave app including PDF exports. We will provide further updates once they become available.

Latest Wave outages

Delays in Recurring Invoice generation and Automatic Charges - about 9 hours ago
Increased Errors on Invoicing Features - 9 days ago
Loading issues during Credit Card Payment Processing via Wave generated Invoices and Payment Links - 15 days ago
Wave Mobile SSO Login Errors - 16 days ago
Wave Impacted by 3rd party incident - 21 days ago

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