Outage in Wave

3rd-party incident impacting chatbot

Resolved Minor
October 24, 2025 - Started about 7 hours ago - Lasted about 1 hour
Official incident page

Incident Report

A third-party vendor is experiencing a disruption that is currently impacting your ability to use the in-app chatbot and overall Support experience. We are standing by for updates.
Components affected
Wave Web Application

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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 10/24/2025 03:24PM

The third-party vendor has resolved the issue, and chatbot functionality has returned. Thanks for your patience.

MONITORING about 7 hours ago - at 10/24/2025 02:38PM

A third-party vendor is experiencing a disruption that is currently impacting your ability to use the in-app chatbot and overall Support experience. We are standing by for updates.

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