Outage in Wave
US Payroll Billing Error
Minor
January 07, 2026 - Started 3 days ago
Official incident page
Official incident page
Incident Report
We have identified an issue related to payroll billing for some of our US payroll customers, meaning that their December 1st and/or January 1st bills did not charge as expected, despite the invoices being marked as 'paid'. We are looking into a resolution to re-attempt those charges. Thank you for your patience.
Components affected
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Latest Updates ( sorted recent to last )
IDENTIFIED
3 days ago - at 01/07/2026 09:32PM
We have reached out to the impacted customers to set expectations on next steps and the re-charging process. We are also working to ensure this error does not reappear in the future.
IDENTIFIED
3 days ago - at 01/07/2026 02:43PM
We have identified an issue related to payroll billing for some of our US payroll customers, meaning that their December 1st and/or January 1st bills did not charge as expected, despite the invoices being marked as 'paid'. We are looking into a resolution to re-attempt those charges. Thank you for your patience.
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