Outage in Wave
US Payroll Billing Error
Resolved MinorIncident Report
We have identified an issue related to payroll billing for some of our US payroll customers, meaning that their December 1st and/or January 1st bills did not charge as expected, despite the invoices being marked as 'paid'. We are looking into a resolution to re-attempt those charges. Thank you for your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 01/12/2026 04:52PM
We have reached out to the impacted users to set expectations on re-attempting the missed subscription charges. Thanks for your patience.
IDENTIFIED
24 days ago - at 01/07/2026 09:32PM
We have reached out to the impacted customers to set expectations on next steps and the re-charging process. We are also working to ensure this error does not reappear in the future.
IDENTIFIED
24 days ago - at 01/07/2026 02:43PM
We have identified an issue related to payroll billing for some of our US payroll customers, meaning that their December 1st and/or January 1st bills did not charge as expected, despite the invoices being marked as 'paid'. We are looking into a resolution to re-attempt those charges. Thank you for your patience.
Latest Wave outages
1099-NEC Form Dollar Amounts - 1 day ago
Receipts not processing - 3 days ago
1099-NEC Form Availability for Payroll Subscribers - 5 days ago
Payroll Dashboard "Balancing Payroll" Error Message - 19 days ago
Reports out-of-sync for some businesses - about 2 months ago
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