Outage in Wavy Global

CS - Global instability in WhatsApp services. | 11/12/2024

Resolved Minor

December 11, 2024 - Started about 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

Notification Type: Intermittence in WhatsApp Service Impact: Delivery delay for some WhatsApp messages. Detail: We inform the sending and receiving messages on WhatsApp is unstable. The problem is external to Sinch and is reported in a widespread manner by users of the Whatsapp App. Until not, Meta has not yet made an official statement on the matter. Available at: https://downdetector.com.br/fora-do-ar/whatsapp/ Start Time: 2024/12/11 18:00 hrs. ( UTC ) End Time: Not Defined We appreciate your patience and our apologies for any inconvenience caused.

Components affected

Wavy Global Facebook integration Wavy Global API - WhatsApp Wavy Global Internal Queues (MO) Wavy Global SFTP Integration Whatsapp Wavy Global Internal Queues (MT)

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 12/12/2024 02:18AM

This incident has been resolved.

MONITORING about 1 year ago - at 12/11/2024 07:04PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 12/11/2024 06:54PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 12/11/2024 06:54PM

Notification Type: Intermittence in WhatsApp Service

Impact: Delivery delay for some WhatsApp messages.

Detail: We inform the sending and receiving messages on WhatsApp is unstable. The problem is external to Sinch and is reported in a widespread manner by users of the Whatsapp App. Until not, Meta has not yet made an official statement on the matter.

Available at: https://downdetector.com.br/fora-do-ar/whatsapp/

Start Time: 2024/12/11 18:00 hrs. ( UTC )
End Time: Not Defined

We appreciate your patience and our apologies for any inconvenience caused.

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