Outage in Weave
Investigating Issues with Insurance Verification
Resolved MinorIncident Report
Summary AI Generated
Weave's Insurance Verification (WIV) feature experienced a service interruption due to downtime with their partner DentalXChange, impacting manual insurance verifications. The incident lasted 52 minutes and affected users' ability to process insurance verifications manually. The issue was resolved after DentalXChange implemented a fix and Weave confirmed the service was restored.
We are currently experiencing a service interruption affecting our Insurance Verification (WIV) feature. This issue is due to a downtime incident with our partner, DentalXChange.
As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 05/14/2026 09:03PM
This incident has been resolved.
MONITORING
about 14 hours ago - at 05/14/2026 08:41PM
A fix has been implemented and we are now monitoring.
INVESTIGATING
about 15 hours ago - at 05/14/2026 08:15PM
We are currently experiencing a service interruption affecting our Insurance Verification (WIV) feature. This issue is due to a downtime incident with our partner, DentalXChange.
As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.
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