Outage in Web24

Email Service Disruption – Sending and Receiving Emails

Resolved Minor

October 12, 2026 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified an issue affecting email services. Customers may experience difficulties sending emails to external mail servers and receiving incoming emails. Some messages may be delayed or rejected. Local email delivery remains operational, but email delivery involving external mail servers may be affected. Our technical team is working to resolve the issue. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Components affected

Web24 Cloud VPS Web24 VMWare VPS Web24 Dedicated Servers

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 10/13/2026 03:59AM

The email issue has been resolved. Email sending and receiving services are now operating normally. We apologize for the inconvenience and appreciate your patience.

IDENTIFIED about 1 month ago - at 10/13/2026 12:28AM

We have identified an issue affecting email services. Customers may experience difficulties sending emails to external mail servers and receiving incoming emails. Some messages may be delayed or rejected.

Local email delivery remains operational, but email delivery involving external mail servers may be affected.

Our technical team is working to resolve the issue. We will provide further updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.

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