Outage in Webdam

Degraded performance with uploads and downloads

Minor
October 20, 2025 - Started about 14 hours ago
Official incident page

Incident Report

There are ongoing issues related to uploads and downloads due to the ongoing AWS incident. Assets may get stuck in processing when uploading and asset downloads may fail. We are working hard on the solution of this problem and will keep you updated on the progress.
Components affected
Webdam Uploads Webdam Download Webdam Core Webdam Brand Connect

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Latest Updates ( sorted recent to last )
MONITORING about 11 hours ago - at 10/21/2025 12:32AM

The issue surrounding delays for uploading and downloading assets has been resolved. We will continue to monitor this situation.

There are still ongoing issues related to displaying of thumbnails for certain customers due to the ongoing AWS incident. Our team is still looking into this with AWS at this time.

INVESTIGATING about 14 hours ago - at 10/20/2025 09:33PM

There are ongoing issues related to uploads and downloads due to the ongoing AWS incident.
Assets may get stuck in processing when uploading and asset downloads may fail. We are working hard on the solution of this problem and will keep you updated on the progress.

Latest Webdam outages

Unable to load Webdam - 2 months ago
Links are redirecting to 503 errors. - 6 months ago
Email Notifications are delayed - 8 months ago
Assets stuck processing - 12 months ago
Brand Portal users and integration may have limited access. - about 1 year ago

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