Outage in Webdam

Degraded performance with uploads and downloads

Resolved Minor

October 20, 2025 - Started 3 months ago - Lasted about 21 hours
Official incident page

Incident Report

There are ongoing issues related to uploads and downloads due to the ongoing AWS incident. Assets may get stuck in processing when uploading and asset downloads may fail. We are working hard on the solution of this problem and will keep you updated on the progress.

Components affected

Webdam Core Webdam Brand Connect Webdam Uploads Webdam Download

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/21/2025 05:57PM

This incident has been resolved.

MONITORING 3 months ago - at 10/21/2025 12:32AM

The issue surrounding delays for uploading and downloading assets has been resolved. We will continue to monitor this situation.

There are still ongoing issues related to displaying of thumbnails for certain customers due to the ongoing AWS incident. Our team is still looking into this with AWS at this time.

INVESTIGATING 3 months ago - at 10/20/2025 09:33PM

There are ongoing issues related to uploads and downloads due to the ongoing AWS incident.
Assets may get stuck in processing when uploading and asset downloads may fail. We are working hard on the solution of this problem and will keep you updated on the progress.

Latest Webdam outages

Degraded performance with downloads - 5 days ago

Unable to load Webdam - 5 months ago

Links are redirecting to 503 errors. - 10 months ago

Email Notifications are delayed - 11 months ago

Assets stuck processing - about 1 year ago

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