Outage in Webex by Cisco

Some users may experience intermittent failures with Webex API services

Resolved Minor
May 02, 2025 - Started 7 days ago - Lasted about 1 hour

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Outage Details

Engineering is investigating an issue impacting Webex API services. Some users may experience failures with their Webex API service tasks. Additionally, some users utilizing various APIs may be unable to send and receive messages. We will provide additional updates as they become available. We are working towards restoring services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Developer API Webex by Cisco Webex App
Latest Updates ( sorted recent to last )
MONITORING 7 days ago - at 05/02/2025 05:08PM

Engineering deployed a fix and services are now fully available.

We will continue to monitor to ensure service stability.

IDENTIFIED 7 days ago - at 05/02/2025 04:50PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 7 days ago - at 05/02/2025 04:15PM

Engineering is investigating an issue impacting Webex API services. Some users may experience failures with their Webex API service tasks. Additionally, some users utilizing various APIs may be unable to send and receive messages. We will provide additional updates as they become available.

We are working towards restoring services and apologize for the inconvenience this may cause.

Latest Webex by Cisco outages

Webex App: Intermittent messaging failures and join failures from a SIP device - about 18 hours ago
Webex Calling Dedicated Instance: Some customers in the US region may experience SIP trunk/replication failures - 11 days ago

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