Outage in Webex by Cisco

Some users may experience intermittent failures with Webex API services

Resolved Minor

May 02, 2025 - Started 9 months ago - Lasted about 1 hour

Incident Report

Engineering is investigating an issue impacting Webex API services. Some users may experience failures with their Webex API service tasks. Additionally, some users utilizing various APIs may be unable to send and receive messages. We will provide additional updates as they become available. We are working towards restoring services and apologize for the inconvenience this may cause.

Components affected

Webex by Cisco Webex App Webex by Cisco Developer API

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Latest Updates ( sorted recent to last )

MONITORING 9 months ago - at 05/02/2025 05:08PM

Engineering deployed a fix and services are now fully available.

We will continue to monitor to ensure service stability.

IDENTIFIED 9 months ago - at 05/02/2025 04:50PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 9 months ago - at 05/02/2025 04:15PM

Engineering is investigating an issue impacting Webex API services. Some users may experience failures with their Webex API service tasks. Additionally, some users utilizing various APIs may be unable to send and receive messages. We will provide additional updates as they become available.

We are working towards restoring services and apologize for the inconvenience this may cause.

Latest Webex by Cisco outages

Webex Dedicated Instance: Customers to be unable to access IAAS applications - about 15 hours ago

Webex Calling: Some users are experiencing registration failures for MPP devices and soft phones - 2 days ago

Webex Calling : Some users are experiencing registration failures for MPP devices and soft phones - 3 days ago

Webex Contact Center: Call recordings are unable to be retrieved and failures updating historical and Realtime reports - 7 days ago

Webex Cloud Registered Device: Registration failures - 7 days ago

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