Outage in Webex by Cisco

Webex App: Intermittent messaging failures and join failures from a SIP device

Resolved Minor
May 08, 2025 - Started 5 months ago - Lasted 16 minutes

Incident Report

Engineering is investigating an issue which is preventing users from sending messages and starting or joining meetings from a SIP device. We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex App

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Latest Updates ( sorted recent to last )
MONITORING 5 months ago - at 05/08/2025 05:37PM

Engineering deployed a fix and services have recovered and are fully available.

We will continue to monitor to ensure service stability.

INVESTIGATING 5 months ago - at 05/08/2025 05:33PM

Engineering is investigating an issue which is preventing users from sending messages and starting or joining meetings from a SIP device.

We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.

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