Outage in Webex by Cisco

Webex Calling: Unable to use Webex Calling features in Webex App

Resolved Minor

May 31, 2025 - Started 8 months ago - Lasted about 2 hours

Incident Report

Engineering is investigating an issue that is causing Webex Calling users to be unable to use Webex Calling features in the Webex App. This includes but is not limited to making calls, checking voicemail, switching on/off do-not-disturb (DND), etc. Engineering is working on restoring services and we apologize for any inconvenience this may cause.

Components affected

Webex by Cisco Webex App Webex by Cisco Webex Calling

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Latest Updates ( sorted recent to last )

MONITORING 8 months ago - at 05/31/2025 09:22AM

Engineering deployed a fix, and services have recovered and are fully available.

We will continue to monitor to ensure service stability.

IDENTIFIED 8 months ago - at 05/31/2025 08:08AM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 8 months ago - at 05/31/2025 07:22AM

Engineering is investigating an issue that is causing Webex Calling users to be unable to use Webex Calling features in the Webex App. This includes but is not limited to making calls, checking voicemail, switching on/off do-not-disturb (DND), etc.

Engineering is working on restoring services and we apologize for any inconvenience this may cause.

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