Outage in Webex by Cisco

Webex Calling: Administrators may experience delays retrieving CDR via API

Resolved Minor
August 11, 2025 - Started 4 months ago - Lasted about 3 hours

Incident Report

Engineering is investigating an issue which is causing a delay in retrieving Call Detail Records (CDR) using API. Webex Calling administrators may experience delays greater than five minutes when utilizing API to retrieve CDR reports. This is exclusive for Orgs hosted in the US region. We are working to restore the service and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Calling Webex by Cisco Developer API

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Latest Updates ( sorted recent to last )
MONITORING 4 months ago - at 08/11/2025 10:00AM

Upon further investigation it has been identified that SIP media quality reports were also impacted. Engineering however has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability

IDENTIFIED 4 months ago - at 08/11/2025 07:39AM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 4 months ago - at 08/11/2025 07:12AM

Engineering is investigating an issue which is causing a delay in retrieving Call Detail Records (CDR) using API. Webex Calling administrators may experience delays greater than five minutes when utilizing API to retrieve CDR reports. This is exclusive for Orgs hosted in the US region.

We are working to restore the service and apologize for any inconvenience this may cause.

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