Outage in Webex by Cisco

Webex Hybrid Services: Administrators are unable to perform directory sync using Webex Directory Connector

Resolved Minor
August 20, 2025 - Started 2 months ago - Lasted about 6 hours

Incident Report

Engineering is investigating an issue impacting Webex Directory Connector. Administrators are experiencing failures while performing incremental or full directory sync while using the Webex Directory Connector. We are working towards restoring services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Hybrid Services

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Latest Updates ( sorted recent to last )
MONITORING 2 months ago - at 08/20/2025 06:31PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 2 months ago - at 08/20/2025 01:51PM

Engineering continues to work toward full service restoration. We will share additional updates as they become available.

Thank you for your continued patience as we work to address this service incident.

INVESTIGATING 2 months ago - at 08/20/2025 12:42PM

Engineering is investigating an issue impacting Webex Directory Connector. Administrators are experiencing failures while performing incremental or full directory sync while using the Webex Directory Connector.

We are working towards restoring services and apologize for the inconvenience this may cause.

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